Rejected lead assignment rule not working

Question

I"m trying to make a lead assignment rule which would change the owner of a lead to a queue i've made called "Rejected Queue" whenever anyone changes the status of a lead to "Rejected" and then Saves.

I have tried it with a formula as well as criteria.

formula:

ISPICKVAL( Status , "Rejected")

Am I missing something?

I test it by putting a lead status as rejected and nothing happens?

Thanks!

Karan Khanna · Accepted Answer

Hi Miika - try to bring up your rule in Order. For example make its Order as 1, there is possibility that your assignment rule is finding another matching criteria before it reaches to your criteria.

Rejected lead assignment rule not working

Sales And Marketing

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