Establecer como favoritoOlivia Forde (Lifes2good) preguntó en #Customer Service6 ene 2015, 14:07Can original attachments be included on Reply emails in CasesWhen you hit reply on a case the attachments fromt he original email are not included - can they be1 respuestaOrdenarClasificar por fechaClasificar por más útilClasificar por fechaRespuesta aceptadaJeff May6 ene 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).Agregar un comentarioEscribir una respuesta...NegritaCursivaSubrayadoTachadoLista con viñetasLista numeradaAgregar vínculoBloque de códigoInsertar imagenAdjuntar archivosURL de vínculoCancelarGuardar0/9000Responder
Respuesta aceptadaJeff May6 ene 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).
