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This is possible with the use of a workflow. You can follow the steps below:
Note that you will need to create an email template first ( https://help.salesforce.com/articleView?id=admin_emailtemplates.htm&type=5) before doing the steps below.
- Go to Setup | Create | Workflows and Approvals | Workflow Rule
- Click new Workflow
- Select the Object: Task
- Set the Name and Description
- Set the Evaluation Criteria to Evaluate the rule when a record is: created
- Set the Rule Criteria to: Run this rule if the following criteria is met and the values to the following:
- Field Task: Due Date || Operator: Not Equal To || Value: leave this blank
- Save the Workflow
- Under Time-Dependent Workflow Actions, Click on Add Time Trigger
- Set the Trigger to the number of days you want to delay the email, then choose the field Task: Due Date on the last dropdown. Click Save
- Under the Time Trigger Create a New Action > Email Alert
- Set the Email Alert Details, Name, Email Template
- Set the Recipient Type to: Owner and then add the Assigned To
- Click Save, Done then Activate