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Topics#Customer ServicePregunta de Hans Schaedel
Hans Schaedel (Walde Immobilien AG) preguntó en #Customer Service
1 oct 2013, 12:54

Cannot create private questions in Chatter Answers

We are setting up Chattter Answers in our Customer Community, and the only thing that is not working seems to be the option for customers to post a question privately - there is no dropdown in the 'Post to the Community' button. I reviewed the two existing questions that exist here, but couldn't solve the issue.

 

Here are the settings we made:

 

Zone Detail - Enable Private Questions checked

 

SOP for community user profile:

 

Accounts R

 

Case RCE

 

Contact R

 

Questions RCE

 

Field Level Security for community user profile on case object:

 

Contact Name: Visible

 

Question: Visible

 

What else could be the issue?
2 respuestas
  1. Binod Kumar (Capgemini)
    1 oct 2013, 19:11
    Hi Hans,

     

    The private Question to Customer support requires several things in order to work:

     

      1 - It needs to be enabled for your community

     

      2 - SOP for Community User profile

     

            READ on Account

     

            READ on Contact

     

            READ CREATE UPDATE on Case

     

            READ CREATE on Questions 

     

    3 - Verify that the profile has the proper FLS set on the Case object for the "Question" field and "Contact Name" field.

     

       FLS on the Case object should be:

     

           Visible on Questions

     

           Visible on Contact Name

     

    Binod
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