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Topics#EmailPregunta de Miriam Berlin
Miriam Berlin preguntó en #Email
27 nov 2013, 10:51

Email Template Showing Hyperlink - but when emailed - not appearing linked

We have an active template in SF - and recently, (or perhaps we only noticed recently) it does not consistently display the hyperlink, neither in SF in the activity stored, or in the email that the client receives.

 

I had tested some of the emails and the test emails appeared fine, and when you load the template to send it out to a client, it seems fine too. It's just after it is sent that the link disappears.

 

Here is the source from the HTML version:

 

Dear {!Contact.FirstName},<br><br>Thank you for choosing our company. <br><br>Before starting work we ask you to read our <a href="http://www.companyname.com/aboutus/policy.aspx#.Terms">Terms of Service</a>.

 

Any insights would be most appreciated.

 

Thanks!
1 respuesta
  1. Mohammed Shafiq
    27 nov 2013, 11:39
    Here are the steps to ensure links are displayed correctly in an HTML email Template:

     

    1. Edit the HTML email template: Setup | Communication Templates | Email Templates, Click the Name of the Template then click "Edit HTML Version".

     

    2. Enter the text that you would like to be hyperlinked. i.e. Terms of Service

     

    3. Highlight the text of the link and click the "Insert a link" icon (picture of a chain).

     

    4. Paste the ("http://www.companyname.com/aboutus/policy.aspx#.Terms") on the URL window then click OK.

     

    5. Save the Template.

     

    Please note: Your template must be of HTML type and not text.

     

    If this helps, please vote as best answer.
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