Hey All and Happy Wednesday
I have a question on scheduling policies that have a Resource Availability Work Rule where an automatic break is configured.
In this scenario an automatic break configured for 12:00 noon is created on the Gantt chart when the first service appointment is scheduled to a technician.
In the situation where a Technician has been assigned a multi-day appointment we are seeing this break being pushed out to the end of the working day. Is this expected behaviour or should the break remain at 12:00 noon and the Multi-Day appointment wrap around the Break?
Yeah, and it could get a little complex as you won't know which Absences did get created and which ones are included until the appointment is scheduled. However, it might be something like a nightly job that queries to find Multi-Day Appointments, find the assigned resource, check if there is an absence for that resource, for that day, if not, create one.
If you go that route I would validate that by creating an absence for that day (of type break) manually does not impact the overall duration of the multi-day appointment as the ones on the first two days would have already been included.
