Balanced Scorecard???
I am digging around looking for a Balanced Scorecard (ex: Cases with Knowledge Article Activities). Does one exist in Salesforce?
Here is what I am wanting to see:
- Team/Group
- Manager Name
- User Name
- KCS Role of User
- KCS Coach for the User
- # Cases by this User
- # Knowledge Articles Viewed
- # Knowledge Articles Attached (Linked)
- # Knowledge Articles Created
- # Knowledge Articles Modified
- # Citations for KAs the User Created
- # Citations for KAs the User Modified
Having this information will enable my organization to drive adoption and usage of the KB. And as we all know, the greater the use of the KB, the greater the productivity, savings and revenue for Salesforce's Customers. (Seems like a no-brainer)
Anyone doing this???
Regard,
jc
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