Hello Everyone,

Happy New to all of you !!

I am working on Messaging setup in Service cloud and need some basic answers.

Can we restrict to create only one messaging user irrespective of multiple messaging sessions.

When a messaging user is created in SF it is using the messaging channel as a unique field.

As our messaging channels grow (currently at 3 numbers) this is creating a new user for each unique combination of Customer Phone number + Messaging channel.

But this is the same customer with the same mobile number. Can I create only one messaging end user