Getting ready to start using Lightning Service Console.
The last problem have is Chats (live agent) in Omni. When the presence is set to available no chats are routed. Jump back to classic console and set to the same presence there are chats waiting. Any suggestions as to what's going on? Also the Omni Utility, is there any way to pop that out or move it to the right hand corner of the screen?
Thanks!
Hi Ben,
I can help you with making your utility bar right-aligned. You can email me (
xmitman@salesforce.com) your org ID(s). More info here:
https://success.salesforce.com/ideaView?id=0873A0000003dZtQAI@Poorvi Shrivastavis the product manager for Omni-Channel and would be the right person to tell you about plans to be able to pop out that utility.
I'm not sure what's going on with your chat but that's pretty far outside my area.
Hope that helps.
-Xander
Director, Product Management | Navigation Experience
