Hi,
Quick Text Icon is not visible on my Case Object. When I click Email on an existing case, I'm unable to see quick text icon anywhere in the Service Console. But, if I do ctrl+., created quick text list is showing up and letting me to select.
I checked most of the settings for Quick Text and not sure what i am missing?
Can someone help please
I'm on Trailhead Lightning Experience.
1 comentario
any luck with this? seems to be all permissions have been provided and still the icon is not visible on existing case replies and new case emails too.
CTRL+. is bringing quick text
