Has anyone found a way around the disabled browser notifications for Live Agent in Omni to give a more visual alert when a new chat is incoming? Looking for ideas so agents don't miss chat requests. Thanks!
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I think someone was looking for the same thing here, https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001ojk&fId=0D53A000043KcEg&s1oid=00D4S0000019iJX&s1nid=0DB30000000072L&emkind=chatterCommentNotification&s1uid=0053A00000Dhh6M&emtm=1547758611099&fromEmail=1&s1ext=0