We recently moved to using case assignment rules and queues in our org with most of our staff still in Classic, but one team in Lightning. When Lightning users create a case, the case assignment rules DO trigger and send the case to the correct queue. However, the case notification email for the members of the assigned queue does not send, though it does when a case is created in classic. Is there a known issue or resolution for this that doesn't require re-building case assignment rules and notifications in Process Builder?
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@Shradha Kohli It is not checked by default; we thought about that, but we don't want to set it to default because we don't want an email sent when it's assigned to a user (we have a Chatter post instead) only when a case is assigned to a queue through assignment rules. The notification email does trigger w/o that box checked if the user is in Classic.
