Hi Francis ,

I have enabled Email2Case in the Org and have setup 2 Email Routing Addresses for 2 regions. UAE and Brazil.

The issue is when any user goes to a Case and clicks "send an email", both the routing addresses are visible in the "From" List.

Only the assigned users/Profiles should be able to see the specific routing address in the "From" list of the new email.

How can I assign permissions for Email2Case Routing Addresses ??

Please provide some ideas..

Thanks.