See What’s New: Agentforce Manufacturing, Media, Public Sector, Nonprofit

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Agentforce Manufacturing, Media, Public Sector, and Nonprofit.
  

Agentforce Manufacturing

Sales Concierge for Manufacturing

Accelerate the sales cycle with a conversational AI assistant for product and accessory search, dealer search, and quick quote creation to drive sales efficiency.

Sample Management

Manage product samples efficiently, from request to delivery, for streamlined distribution and accelerated sales.

Inventory Status and Allocation

Gain granular, real-time control by adding inventory statuses (Damaged, Allocated, Available) and allocation capabilities to manage optimal product availability.

Agentforce Media

B2B Multi-Site Subscription Management

Streamline complex B2B sales. Automate quotes for enterprise clients to accelerate deal cycles, improve accuracy, and strengthen client relationships to drive faster revenue.

Salesforce Go for Agentforce Media

Advertising Sales Management (ASM) Discovery makes it effortless for customers to get started with ASM on Core, drive quick adoption, and realize product value.

Agentforce Public Sector

Agentforce IT Service for Public Sector

Enhance IT governance and compliance by managing technology assets and changes from a single, centralized source, ensuring audit readiness and maintaining data integrity. Accelerate employee onboarding by automating IT hardware and software requests.

Invoice and Payments

Grow engagement and accelerate licenses and permits by providing a unified, self-service portal where citizens can manage and pay all their government fees with ease. Enhance the transparency and efficiency of revenue collection through transactions.

Constituent Assistance

Reduce constituent frustration and support calls with an AI assistant that provides guidance on complex licensing, permitting, and inspections (LPI) requirements. Enhance agency efficiency by minimizing incorrect submissions, enabling staff to process applications more efficiently.

Agentforce Nonprofit

Donor Support

Answer donor questions and requests through agentic self-service with an external agent template.

Prospect Research in Slack

Better understand your high-value donors and prospects and drive results, right within Slack.

Volunteer Shift Capacity and Coverage

Save time and reduce manual tasks by accessing an internal agent to identify open volunteer shifts and assign volunteers.