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+1,300 puntos

Módulo

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~1 hora 45 minutos

Set Up a New Kind of Article

~25 minutos

Configure Page Layouts and Record Types

~30 minutos

Set Up the Validation Status

~15 minutos

Configure Article and Field Visibility

~15 minutos

Close Cases with Articles

~20 minutos

~1 hora 45 minutos

Disponible en la siguiente ruta

Mejorar Service Cloud con Lightning Knowledge