Transform with Contract and Enroll
Learning Objectives
After completing this unit, you’ll be able to:
- Explain how the Salesforce solution transforms contract creation for group insurance.
- Describe how the solution transforms enrollments for groups.
Gotta Go Digital
Paper? No, thanks. Digital is where it’s at. With paper, change is slow, and costs are high. Most customers today don’t want to fuss with hard copies, wet signatures, and snail-mail. Instead, they want fully digital service available anytime from their device of choice.
And how about COVID-19? Has it increased the demand to go digital? Yes, yes, it has. After being stuck at home, consumers are now even more accustomed to ordering food and other products online. Daily doorstep deliveries from e-commerce websites are the norm. You say you need a wet signature? No thanks. I'll shop elsewhere.
Taken together, all these factors mean increased digital demand for insurance companies, and your current setup for handling contracts and enrollments may be holding you back.
Great news. Group insurance on the Digital Insurance Platform addresses these challenges.
- Legacy systems present a digital disconnect, because they lack the APIs and tools needed to provide a modern digital customer experience. With the Digital Insurance Platform, you can deliver a digital-first experience to customers.
- Legacy systems are often innovation blockers that require an army of programmers to make changes. The Salesforce solution is your vehicle for rapid innovation.
- Legacy costs are substantial with older systems. A patchwork of on-premise systems cost a fortune to run, whereas the cloud-native capabilities of the Digital Insurance Platform mean lower costs to your business.
With the Digital Insurance Platform, you can focus on digital first with a full set of API services and guided processes. You can innovate rapidly with metadata-driven functionality for fast, no-code or low-code iteration. You benefit from cloud-native software to see a lower total cost of ownership. Plus, you have the flexibility to continue using or replace existing systems as you switch.
Taking Group Insurance Digital
Let’s consider how Contract and Enroll for group insurance addresses four key areas of digital transformation: omnichannel support, personalized experiences, automation, and fast innovation. Click each box to learn more.
Going digital for contracts and enrollments helps you operate faster and more efficiently. For a double bonus, you lower the cost of servicing the business while increasing enrollment and revenue.
Bravo! You’ve learned about the great benefits of Contract and Enroll for group insurance.
Want to Learn More?
If you’re a Salesforce customer, check out the following learning journeys to find out how to skill up on our amazing suite of digital transformation tools and industry applications.
If you’re a Salesforce partner, you can find the same great learning plus additional partner resources on Partner Learning Camp (Sign-in required). #AlwaysBeLearning