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+1,600 points

Module

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.

~1 hr 40 mins

Learn About Service Console Productivity Tools

~10 mins

Set Up the Productivity Tools

~30 mins

Create a Macro and Quick Text

~30 mins

Use All the Tools Together

~30 mins

~1 hr 40 mins

Available on these trails

Get Started with Service Cloud for Lightning Experience