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TK Trailblazers Broadcast Group

Welcome to the TK Trailblazers Group. This is a Broadcast Only group managed by Salesforce Principal Success Manager Tim Kiekow. This group is all about Customer Success!! The information section provides links to common resources for customer success. News and updates will be broadcast to this group periodically to help us all continue to blaze our trails on the Salesforce Platform.

Learn 3 ways modern IT leaders are driving change.

 

From working with their customers, partners, stakeholders, and employees, to delivering customer experience, to driving business growth, the role of the modern IT leader has fundamentally changed. 

 

Download this white paper to learn three ways IT leaders are driving business growth: https://sfdc.co/drive-business-growth

 

  • Simplifying and modernizing IT
  • Shifting operating models for greater agility
  • Investing in cultural transformation for sustained change
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"So, what's new with the IdeaExchange?"

 

💡The IdeaExchange is our customers' home base for sharing product ideas with the Trailblazer Community and Salesforce product managers. Throughout the last year, our customers helped us reimagine the experience on this platform and build IdeaExchange Prioritization.

 

📌 With Prioritization, Trailblazers shape Salesforce products by using virtual coins to prioritize top ideas that matter most to them. It's their chance to tell our product teams which features they want Salesforce to build next.

 

🗺 Our customers can influence the product roadmap for Winter '21 and beyond now through February 3. Learn more and share these resources with our customers to get them started!

 

⭐️ Prioritize Top Ideas | sfdc.co/Prioritization

📹 IdeaExchange Prioritization demo video (3:41) | https://youtu.be/WXE3LWU9JuA

💻 Jan 2020 Prioritization Overview deck (10 slides) | sfdc.co/Jan20Prioritization

⛰ IdeaExchange Basics on Trailhead | sfdc.co/IdeaExchangeBasics

📝 Blog Post: How Customers Shape Salesforce Products on the IdeaExchange | sfdc.co/Prioritization2020

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📱 The New Salesforce Mobile App Automatic Upgrade is Coming in Spring ’20 📱

 

In the Spring ’20 release, all active Salesforce mobile app users - including both Salesforce Classic and Lightning Experience users - will be automatically upgraded to the new Salesforce mobile app experience. To ensure your users are aware and ready for this change, please be sure to familiarize yourselves with the following resources:

 

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⚡️ ⚡️⚡️ NEW LIGHTNING LOUNGE WEBINAR ⚡️ ⚡️ ⚡️

 

Lightning Lounge: Get Ready for the New Salesforce Mobile App

  • When: 1/16 @ 10am PST | 1pm EST

 

 

  • Product Interest: Lightning, Mobile

 

  • Speakers:
    • Pankaj Prasad , Director, Product Management, Salesforce
    • Kelly Walker , Senior Adoption Consultant, Salesforce

 

  • What's the webinar about?
    • In Spring ’20, all active Salesforce mobile app users, including both Salesforce Classic and Lightning Experience users, will be automatically upgraded to the new Salesforce mobile app. Powered by Lightning, the new Salesforce mobile app unifies the mobile user experience with Lightning Experience (including standard navigation and Lightning apps), a new level of customizability with Lightning Web Components through app builder, and incorporates AI like Einstein Analytics and voice assistant into the app. It will ultimately make Salesforce mobile employees (users) and admins (builders) that use the current mobile app more productive and result in more business value from Salesforce mobile. Please join us to learn more about this important update.
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☀️⛱  I'm excited to announce that the Spring '20 Release Preview is here! ☀️⛱ 

 

Check out the resources below to learn more about some of the most exciting new innovations before they GA on February 17th:

 

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💥💥 Looking to Maximize Business Value Impact? Consider using the Minimum Loveable Product Approach! 💥💥

 

The Minimum Viable Product is a key concept of Agile Methodology, but in the age of customer/user experience, is the MVP approach good enough? If not, what is the alternative? Enter The Minimum Loveable Product. Consider this subtle shift that can drive big dividends.

 

MVP

The version of a new product that brings back the maximum amount of validated learning about your customers/users with the least effort.

MLP

The version of a new product that brings back the maximum amount of love from your early adopters with the least effort.

 

How to Build a Minimum Loveable Product - https://medium.com/the-happy-startup-school/beyond-mvp-10-steps-to-make-your-product-minimum-loveable-51800164ae0c

 

Minimum Lovable Product vs. Minimum Viable Product - https://medium.com/swlh/minimum-lovable-product-v-s-minimum-viable-product-9195387ff703

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I wanted to share an exciting new E-Book with you!  Companies know that the success of their IT solutions depends on user adoption, but often don’t know where to start. In this E-book, our Salesforce Success Cloud Experts share five proven approaches to increase user adoption and maximize the success of IT solutions.

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📣📣  Catch Up On Top Dreamforce Keynote Sessions  📣📣

 

Here are links to some of the top keynote session recordings from Dreamforce 2019.  Catch up on any you missed watching live or pass them along to anyone that may be interested.  Feel free to reach out if you would like to learn more about anything mentioned in the sessions.  Thank you.

 

Can't Miss Sessions

Dreamforce Opening Keynote: Bring Companies and Customers Together

Marc Benioff and Keith Block

https://www.youtube.com/watch?v=msNCdAjCaYs

 

Customer Success Keynote: Your Path to Succeeding with Salesforce

https://www.youtube.com/watch?v=F4WVnle-pEo

 

Future of Digital Transformation: Moving from Discovery to Delivery

https://www.youtube.com/watch?v=_8Dp8tmMqG4

 

Top Sessions

Quip Keynote: Improve Productivity for Sales and Service Teams

https://www.youtube.com/watch?v=E5XcHUTebTQ

 

Developer Keynote: Continuous Innovation with the Customer 360 Platform

https://www.youtube.com/watch?v=id7Oa65Rs1k

 

Sales Keynote: Grow Your Business Today & Build Relationships for Tomorrow

https://www.youtube.com/watch?v=emxF6yuC9Q8

 

Trailhead Keynote: Skill Up For The Future

https://www.youtube.com/watch?v=qixAic9LoEk

 

Platform Keynote: Digitally Transform with the Next-Gen Customer 360 Platform

https://www.youtube.com/watch?v=_ejTH1HSlXk

 

True to the Core with Parker Harris and Bret Taylor

https://www.youtube.com/watch?v=Wpveu2Ef8-Q

   

Service Keynote: The New Age of Human-Centric Service

https://www.youtube.com/watch?v=2CDpq-MuD5g

  

Marketing Keynote: The New Decade of Data, Trust and Engagement 

https://www.youtube.com/watch?v=TZnhn_t7NNM

  

Salesforce for Admins Keynote: Transform Your Company, Career, Community 

https://www.youtube.com/watch?v=PsWaWMpvMw0

1 Kommentar
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⚡️⚡️ Your org can accomplish so much more with Lightning Experience, and getting there doesn’t have to be difficult. But don’t just take our word for it! ⚡️⚡️

 

In a brand new series and resource hub, Shedding Light on Lightning Experience, eight Lightning Champions give an insider’s look at the transition process and benefits of the new experience.

 

Check out the landing page for information, videos, tips, and resources to learn about common misconceptions and how to make your transition quick and seamless.

 

Hear from Lightning Champions: Christine (User Testing), David (CloudCoOp), Earl (Valpak), Pat (Proton 7 Group), Mark (Appirio), Scott (Whole Foods), and Swayam (Twitter) as they share their journey to Lightning Experience and how new product innovations are transforming their business in powerful ways.

 

Each video sheds light on one misconception:

 

🎥1️⃣Benefits for All: You might think it’s just a new interface, but actually, Lightning Experience provides new and improved features, too.

🎥2️⃣Transition Time: You might think transitioning is a long, time-consuming process, but actually, the transition is easily managed by rolling out to users in phases.

🎥3️⃣Available Features: You might think it’s missing important features, but actually, Lightning Experience delivers more than Classic.

🎥4️⃣ROI: You might think there’s no ROI if you transition, but actually, Lightning Experience can transform your business.

🎥5️⃣Customizations: You might think your org’s customizations won’t work, but actually, most Salesforce customizations work seamlessly in Lightning Experience.

🎥6️⃣Data Availability: You might think you’ll have to migrate your Salesforce data, but actually, your data is automatically available in Lightning Experience.

 

Home page with information, videos, and resources: https://sfdc.co/1xkTQ

Playlist of all videos: https://sfdc.co/bAOOV

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📣📣  Not Attending Dreamforce?  Plan Your Remote Viewing on Dreamforce LIVE  📣📣

 

There are more opportunities than ever to watch exciting Dreamforce keynotes and sessions streamed live.  See below for the full schedule and top sessions.

 

Full Schedule - https://www.salesforce.com/video/

 

Can't Miss Sessions

Dreamforce Opening Keynote: Bring Companies and Customers Together

Marc Benioff and Keith Block

TUE    11/19    10:00 a.m. - 12:00 p.m. PST

https://www.salesforce.com/video/7488085/

 

Customer Success Keynote: Your Path to Succeeding with Salesforce

THU    11/21    3:00 p.m. - 4:00 p.m. PST

https://www.salesforce.com/video/7488083

 

Future of Digital Transformation: Moving from Discovery to Delivery

THU    11/21    4:45 p.m. - 5:30 p.m. PST

https://www.salesforce.com/video/7490467/

 

Top Sessions

Quip Keynote: Improve Productivity for Sales and Service Teams

TUE    11/19    1:30 p.m. - 2:30 p.m. PST

https://www.salesforce.com/video/7502350

 

Developer Keynote: Continuous Innovation with the Customer 360 Platform

WED    11/20    9:00 a.m. - 10:00 a.m. PST

https://www.salesforce.com/video/7490459

 

Sales Keynote: Grow Your Business Today & Build Relationships for Tomorrow

WED    11/20    11:00 a.m. - 12:00 p.m. PST

https://www.salesforce.com/video/7488081

 

Trailhead Keynote: Skill Up For The Future

WED    11/20    11:00 a.m. - 12:00 p.m. PST

https://www.salesforce.com/video/7490461

 

Platform Keynote: Digitally Transform with the Next-Gen Customer 360 Platform

WED    11/20    1:00 p.m. - 2:00 p.m. PST

https://www.salesforce.com/video/7488082

 

True to the Core with Parker Harris and Bret Taylor

WED    11/20    4:30 p.m. - 5:30 p.m. PST

https://www.salesforce.com/video/7502343

   

Service Keynote: The New Age of Human-Centric Service

THU    11/21    1:00 p.m. - 2:00 p.m. PST

https://www.salesforce.com/video/7488084

  

Marketing Keynote: The New Decade of Data, Trust and Engagement 

     THU    11/21    2:30 p.m. - 3:30 p.m. PST 

https://www.salesforce.com/video/7490462

  

Salesforce for Admins Keynote: Transform Your Company, Career, Community 

THU    11/21    5:00 p.m. - 6:00 p.m. PST    

https://www.salesforce.com/video/7488077  

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