Salesforce has an OOTB feature to send emails when a Contract is approaching it's expiration date. I cannot get this feature to work, and so far, Salesforce tech support can't get it to work either. I can send emails to myself from the Contract record, so it's not an email issue. The Settings/Contract Settings/"Send Contract Expiration Notice Emails to Account and Contract Owners" box is checked. The Contract is activated. I'm using the standard Contract Start Date and End Date fields.
I also can't find a Contract Expiration Date email template.
Does anyone else successfully receive these emails using the OOTB Contract Expiration Date feature?
Well, something happened, because I got two test emails for the Contract Expiration Notice over the weekend. SF tech support says they didn't do anything.
However, I am going to use a Flow and an email template because the Contract Expiration Notice email isn't very good (in my opinion).
Thanks to everyone for trying to help.
