Hey all,
We are running into issues accessing the mobile app since MFA has been enforced for privileged users.
- If a user sets up the Built-in Authentication on desktop, they are not able to login to mobile. Our company only allows Windows Hello authentication on desktop, and users are unable to "Verify Identity" in iOS when this is added on desktop. The screen is frozen on this even when using "Login for Admin."
- We have gone into Salesforce Classic on the mobile browser and added a passkey, but it doesn't work in the app.
- If we delete the Built-in Authenticator on desktop and add a passkey for mobile, it then requires users to have their phones to login on desktop.
None of these scenarios are ideal, and I'm wondering if anyone has been able to use Window Hello to authenticate desktop and then directly login on mobile with the their Face ID, Touch ID, or passcode? We have found hacky ways to get people logged in with generating a temporary code then having them setup a passkey etc, but it seems like the app should automatically guide users to setup a mobile passkey even when there's an authenticator for desktop? Is this a bug with MFA and mobile because it doesn't seem like this should be expected behavior?
#Multi-Factor-Authentication #Salesforce1 Mobile App #Salesforce_Mobile_App
none of those links provide the answer if you have read it. People have authenticity to read, analyze and guide. Either you haven't read the question or you are just spamming, please stop.
@Whitney Pierce Takaba We couldn't find a solution to this problem as well, removing built-in authenticator and enabling Salesforce MFA is the only way currently, which also have it's own bug of forwarding to Salesforce MFA after a weak AMR signal of SSO. If someone has a proper solution, we'll be happy to hear.
