New Blog Post: CRM Requirements Gathering Saves Time, Reduces Costs, and Delivers Smarter Enhancements

Requirements gathering is essential when it comes to managing enhancement requests for your organization’s Salesforce CRM. If you’ve ever spent time and effort to build out a field or automation only to find out it wasn’t actually

what the user needed, you already know some of the risks of skipping this important step.  

A focus on gaining a clear understanding of a user’s request before solutioning avoids common pitfalls, including: doing duplicate work, releasing a solution that only partially addresses user needs, and burdening the system with unnecessary technical debt. 

If you’re a Salesforce Administrator or Manager in the position of fielding user requests and making updates to your organization’s Salesforce database, having a requirements gathering process in place will save you time while also ensuring users get the best solution to meet their needs. 

Read the full post here: