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Just in case anyone else encounters this issue when trying to add a Permission Set for Enhanced Chat to a Permission Set Group. 

 

Per the instructions for

giving users access to Enhanced Chat I created a custom Permission Set and left the License dropdown set to None, then added the App Permission "Enhanced Chat Rep

." The problem came when I tried to add my new Permission Set to a Permission Set Group, rather than just assign it to a user. I kept getting an error telling me that the Salesforce "user license doesn't allow the permission: Enhanced Chat Rep." 

 

Finally I realized I needed to make two separate Permission Sets. One with 

Enhanced Chat User selected as the License and Enhanced Chat Rep selected in App Permissions. And then a second with no license selected and all the other necessary permissions that aren't available in the license specific permission set options.

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