Hi All,
We are using embedded dashboards using the Javascript API and use Trusted Authentication.
We request a trusted ticket just before we load the dashboards. We are noticing a strange issue that sporadically the user see "Could not locate unexpired trusted ticket" even though the server responded with trusted ticket.
We have trusted_ticket_expiry set to 240 minutes.
Any help as to what could be causing this and how we could fix this would be really great.\
Tagging @Keshia Rose (Inactive) for help.
Thanks.
Also search for something with "attempt was made to redeem" that might be in there as well. As for having multiple vizqlserver processes, that shouldn't be causing any trouble as the ticket is stored in the repository. Just came across this KB article, take a look at some of the resolution options to see if any of them match your environment: https://kb.tableau.com/articles/issue/error-could-not-locate-unexpired-trusted-ticket
