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Hello everyone, good morning! 

 

I'm using the Overlapping Flow, but I've noticed that when the overlap is caused by an absence, the flow doesn't run. Does anyone know if this is expected behavior or if there is any configuration required for it to work with absences?

I've already handled the logic in the Flow. We have the Absence Type

variable available in the Flow, so if the overlap is caused by an absence, I would like the Flow to execute as well. However, it only runs when the overlap is caused by another appointment. 

 

Thanks in advance!  

 

@* Salesforce Field Service *

6 Antworten
  1. 17. Aug., 12:08

    Hi Raj, I’ve uploaded screenshots of the part of the flow I customized; it works for Service Appointments, but it doesn't follow the flow for Absences 

    Hi Raj, I’ve uploaded screenshots of the part of the flow I customized; it works for Service Appointments, but it doesn't follow the flow for Absences

     

     

    Captura de tela 2026-08-17 090542.png

     

     

    Captura de tela 2026-08-17 090532.png

     

     

    Captura de tela 2026-08-17 090521.png

     

     

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