Hello we are trying to block our customers from sending us links on enhanced chat v1.
We still want our Salesforce users to be able to send links.
1 Antwort
Hi @Reginald Swan,
Enhanced Chat doesn’t currently offer a native option to block only customer-side links while still letting agents send them. The common workaround is to include custom validation or pre-message filtering using Embedded Service SDK, bots, or middleware. This helps detect URLs in incoming customer messages and block or warn users before they submit their messages. Salesforce users can still keep normal link-sharing capability on the agent side.
