Hi
Need help adding employee agent in experience cloud. I have created employee agent , messaging channel, fallback queue and configured omni channel flow i choose employee agent and add my employee agent.
In site the agent is joining and transfer request is initiated. How to make the agent to answer without transfer
2 Antworten
Thanks for the reply it was my bad. I missed to setup Set Up Credential-Based User Verification. after setting up Employee agent work as expected and transfer request is not initiated.
I referred this article:
https://help.salesforce.com/s/articleView?id=service.miaw_credential_user_verification_setup.htm&type=5
