We recently went live with Salesforce embedded chat on our website. Our agents are currently finding it difficult to monitor incoming chat requests, as the notification icon appears briefly and can be easily missed and they don't have their headphones on all the time.
Is there any way we can highlight the tab they're logged in to Omni channel with a flashy pop up/color that can draw the agent's attention. Basically I'm looking for a visual indicator to alert the agent of a new chat request. Looking for suggestions.
3 Antworten
@Shashank N - have they enabled the Browser Notification for new incoming work in the Omni-Channel widget settings?
