Context: why rockstars rock and AI sucks 

Why is it that your existing employees initially outperform the new rockstar that you’ve just hired?  And why do you have a period of onboarding before a new hire gets up to speed? 

Institutional knowledge. The new rockstar knows how to do the job. That’s why you hired them.  But they need time to understand the company culture, processes, approaches, applications, their team, and customers and partners. 

Now when you hear reports that AI Agents perform better when they have accurate data, think more broadly than customer data. The data that AI needs to do the job effectively also includes the data which describes the institutional knowledge: context.