Hi all, I have a flow routing the incoming messaging requests to a queue for messaging for web implementation. But I see the routing is failing for some messaging requests and flow is failing at Route Work action with this error 'The queue must be an Omni-Channel queue This Route Work invocable action did not create a valid Pending Service Routing.' Now my question is that since it works just fine for most of the messaging requests then how can there be an issue with the queue. I am not able to figure out the issue here. I have also checked the data of incoming messaging requests for both failing and passing cases and I can't see any relevant issue in the data as well.
Has anyone faced this before? Is there something I should look at which I may be missing here?
Let me know please, thanks!!
Edit - Adding image of the error in flow.
#Messaging Session #Service Cloud
#Flow
