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Topics#Service CloudFrage von Hazel Burcin Isiktas
Hazel Burcin Isiktas (Fullpath) fragte in #Service Cloud
17. Jan. 2025, 02:33

New Case Button

Hi everyone,

 

I've added the New Case button to the page layout and the Lightning page, but I'm still unable to see it on the record page. As the Salesforce admin with the necessary permissions, I'm wondering if anyone has any insights into what might be causing this issue.

 

Thank you!

2 Antworten
  1. Keiji Otsubo
    17. Jan. 2025, 02:34

    Hi , 

     

    In case anyone also run into this issue, check if your custom action has a record type assigned. If you create the custom action with the default Master record type, and later add other case record types but did not re-assign a record type to the action, the button will not show. 

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A979gSAB

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