We use many standard bots. But if we follow the schedule in the link below, will the standard bot no longer be available from February 2026?
▼Chat & Live Agent Retirement
https://help.salesforce.com/s/articleView?id=001790618&type=1
I wonder what will happen to users who are slow to switch to the extended bot.
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Salesforce will retire legacy Chat products (LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat) on February 14, 2026. Below are the editions affected by this retirement.
What does this change mean for me?
On February 14, 2026, you can no longer access legacy Chat. Additionally, legacy Chat will no longer receive new features leading up to the retirement date but we will continue to deliver critical trust updates until the retirement date.
Hey @Abhi Rathna, do you know if there's any chance of getting a grace period on this? (extending the legacy end date)
We're running into the same issues..this isn't a straightforward transition. There's a lot involved.
@Eungjin Kim, have you heard back from anyone about this yet?
