Hello! We have been seeing some video calls in ECI that are not being processed because the meeting owner did not record the meeting in Zoom. Just wondering why these video records are being created in Salesforce though they did not hit record in the actual meeting. Is there a way to only create ECI video call records when the meeting itself is recorded?
2 Antworten
Hello @Aizhan Tagaeva We have Demand Tools and we used that to create an automation that deletes any video call records not marked as recorded. Within Salesforce we made a video call list that only our reps can see that is filtered by the is recorded field being true.
