Creating a New Messaging Channel "Facebook Messenger" in Service Cloud

Hi there!

I’m experiencing issues while setting up a new "Facebook Messenger" messaging channel in Service Cloud. When I try to create the new channel, I select the "Facebook Messenger" option.

I follow the steps, accept the legal agreement, and reach the step where I need to authenticate with Facebook. I click the authentication button, which takes me to the window where I’m supposed to accept the connection with Facebook.

But right after this, I get the following error:

As background, I’ve had pages associated with this Facebook profile connected to Salesforce before. In an attempt to fix the issue, I’ve removed the integration between Salesforce and the Facebook profile under "Business Integrations" in Facebook settings, and I’ve deactivated the page that was previously connected to Salesforce. I’ve also ensured that other public and active Facebook pages are available, but I’m still receiving this error.

If anyone has any information that could help me resolve this issue, I’d greatly appreciate it.

Thanks in advance!

#Omni Channel  #Services Cloud Omni-Channel  #Facebook Messaging  #Salesforce Developer  #Service Cloud