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  1. 20. Juni 2024, 12:45

    Hi @SANNITH AVVA,

     

    In Lightning Experience (LEX), you might see a URL-encoded 15-character Queue ID. To get the 18-character ID, follow these steps:

     

    Identify the Queue ID:

       - Extract the 15-character ID from the URL: `00G20000002WjWQ`

     

    Retrieve the 18-character ID using Developer Console:

       - Go to `Setup -> Developer Console -> Query Editor`

       - Run the following query:

     

         SELECT Id, Name FROM Group WHERE Type = 'Queue'

       - This query will provide the 18-character ID for the queue.

     

    Use the 18-character ID in your process builder for correct functionality.

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