Hello Salesforce Community,
We're facing a critical issue with our Service Cloud setup integrated with AWS CTI. Whenever our agents reload their browsers, the ongoing calls with customers are getting disconnected (if the call doesn't gets disconnected, neither the customer nor the agent is able to hear anything). This also results in a significant delay of 4 to 5 minutes before the agents can attend to another call, impacting our revenue and overall business efficiency.
Has anyone encountered a similar challenge and found a solution to ensure uninterrupted calls even after browser reloads? Any insights or best practices would be greatly appreciated.
2 Antworten
Nope, sorry. This sounds liek a good candidate for a Salesforce case
