Can I setup any telephony provider as a call center with OpenCTI or do I have to use stuff like Cisco?

Question

I know I can create Call Center file, but I've seen they "recommend" using Cisco and a few other providers. Can I connect to a provider of my chosing by creating a valid Call Center?

Swetha Maddali · Accepted Answer

HI Andreja,

Yes, you can connect to a telephony provider of your choice that meets your business needs by creating a valid Call Center in Salesforce.

Can you quote the documentation where it quoted the recommend call center?

Set Up a Call Center: https://help.salesforce.com/s/articleView?id=sf.cti_admin_overview.htm&type=5

Managing Call Centers: https://help.salesforce.com/s/articleView?id=sf.cti_admin_managecc.htm&type=5

If this information helps, please mark the answer as best. Thank you

Andreja Marić · Answer

Thank you for the reply, I may have mixed up a few things, namely I guess with this:   https://help.salesforce.com/s/articleView?id=sf.cti_channel.htm&type=5 ⌗:~:text=Amazon%20Connect%2C%20b%2Bs%20Connects%20for%20Cisco%2C%20Five9%2C%20and%20NewVoiceMedia.   I've been searching whole day today, but couldn't find something concrete enough. Thank you again!

Can I setup any telephony provider as a call center with OpenCTI or do I have to use stuff like Cisco?

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