Hi ,Please let me know How to Bypass the case Support settings in salesforce inorder to assign case owner?Email-To-Case:Here in my Salesforce Org, Assignment rules are not there and all are inactive.But having Support settings with default case owner to assign to case.As per the requirement, the support settings default case owner must not be assigned to case which is came from Email to case.I am assigning other users as case owners through trigger.But when I check in the history tracking, the Case support settings default user is assigned as like below.Case History CEVA Support Changed Case Owner from Technical Support to Ivan. Changed Owner (Assignment) from Ivan to Technical Support. Changed Case Owner from Support to Ivan. Created. As the middle shouldnt happen? How to avoid this please help me out on this.Thanks,Parasuram
