What is the business functionality of the Case Comments "Public" field in Salesforce? What do people use it for? Is this a standard field? Is it a read only or read/write field? I can't find the Case Comment object in the backend in order to search for the field in the backend. I can only see that field on the Case Comment page layout but don't undestand the business functionality.
#Sales Cloud #Service Cloud #Automation #Reports & Dashboards
Hi @Andrea Sloan ,
IsPublished
Indicates whether the CaseComment is visible to customers in the Self-Service portal (true) or not (false). Label is Published. This is the only CaseComment field that can be updated via the API.
If you edit those existing workflows, there's a field called "Published" that you can access on the case comment object. This is the "Public" flag - the name is misleading since it's different than you see in the UI, but you can also confirm that in the API docs for CaseComment: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_casecomment.htm
Where is the "public" case comment field in Setup and where is the case comment action?
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A916VSAR
