Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat? Would anyone know how this could be changed.

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Question

Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat? Would anyone know how this could be changed.

@* Service Cloud *

Magulan Duraipandian · Answer

Yes. Please check this  https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html

Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat?

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