The Salesforce "AI + Data + CRM" vision is compelling. But what is it going to take to deliver the program? This article digs into the vision, lists out the project phases with detailed steps, and highlights some of the challenges. WHat skills do you need to acquire to stay relevant. (Spoiler alert: it is not prompting ChatGPT). It also has some great data points to convince your senior management to set them started NOW.

https://elements.cloud/blog/delivering-the-ai-data-crm-program/