I'm unsure what I'm missing. I have followed the configuration guide and set up the connector between our Servicer Cloud and Slack.
On a case record I press the 'send to slack' button but I cannot select Cases (or any standard object) I only have the custom object I configured. This field is mandatory so I cannot proceed without putting something.
Can anyone help in what I am missing?
Thanks for the information Naresh but from what I understand the standard set up allows the function to send to slack from standard objects, Opportunities, Accounts, Contacts and Cases.
When I click on the Send to Slack button I cannot select a Salesforce Object. I am going to try and uninstall the app and reinstall it but wanted to check if I had missed something or anyone else has experienced the same.
