Has anyone been about to use the new email builder tool to make templates and then use them in a workflow action in order to make an email alert in a flow and have it work?
I did this without issue for an org recently. And when I went to do it for a new org, I ran into the SML/HML issue. What I'm confused about is how was I able to do it in on instance and not the other?
For additional clarity, one email was based on opportunities and the other is based on contacts. I can't imagine why that would matter but just wanted to share that detail too.
Anyone have thoughts on that?
Hello ,
You can create two separate email templates and two separate emails alerts one for opportunity and other for contacts .
Create a separate flows which will fire emails to opportunity and contact based on your flow .
You can use email as action or sub action .
