In Email to case , email body is saved in Case Description field but this field is having limit of 32000 characters.
User is unable to edit that case as getting "You can't use more than 32,000 characters."
Is there any workaround or can we truncate email body before saving to Case Description field.
3 Antworten
You can use record trigger flow and update tractate field using formula and reassign the value
LEFT(!$Record.Description,30000)
use this value in variable and update
