Hi Everyone,
I have a user that create a classic html template without letterhead.
The template is lock on the Account level and not editable , but is not lock on Case and editable.
Why the template is locked and how can I unlocked it??
Thank in advance for the help
Best
7 Antworten
Hello,
Please check the below link.
https://help.salesforce.com/s/articleView?id=sf.creating_custom_html_email_templates.htm&type=5
