We are trying to remove unwanted contacts from our org. We know that contacts associated to a case cannot be deleted, we would have to remove the contact from the case first before we delete the contact. How do you remove a contact from a case using the data loader?
7 Antworten
How is the Contact connected to to the Case?
Are they connected via the standaed Lookup(ContactId) field on the Case object?
If they are, you can just use a CSV file with the Case ID and a blank column mapped to the Lookup(ContactId) field and select "Insert NULL Values" in the Dataloader Settings
