Hello all,
We updated to Winter 22 a few weeks ago and discovered that the Schedule Appointment button that exists on a User Profile Page for an adviser (support staff) now only appears for a student when that adviser or staff member is explicitly assigned to the student's Success Team (as a part of a Predefined Case Team or as an individual), and not for advisers who are within Support Pools that a student has access to (e.g. under the "Teams" tab in the new appointment scheduler).
Is this expected behavior? Has anyone found a resolution for getting this button to appear on all user profile pages when the adviser has availability? We find that this is a common way for students to book with advisers as the direct link to an adviser's user profile page can easily be shared students via an email signature or on a website. We'd like to avoid assigning all Support Pools to an advisee's Success Team because it clutters up that page and results in a less-than-ideal user experience.
Hi @Jamie Marlin! Yes - this is expected behavior. They must also have availability. Feel free to submit an Idea in the IdeaExchange if you'd like to champion the ability for Students to schedule appointments with users who are not assigned to their Success Team.
