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Topics#Omni-ChannelFrage von Arthur Almeida
Arthur Almeida (TV Globo) fragte in #Omni-Channel
20. Sept. 2021, 19:55

query to count waiting in an OmniChannel queue DON'T WORKS

in the queue have five users waiting, but the query doesn't work, WHY?

query to count waiting in an OmniChannel queue DON'T WORKS

 

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#Service Cloud

1 Antwort
  1. Amey Priolkar (Silverline)
    21. Sept. 2021, 04:08

    Hi Arthur,

     

    Could you please try this?

     

    select Id, WorkItemId, WorkItem.CaseNumber, QueueId, Queue.Name, ServiceChannelId, GroupId from PendingServiceRouting
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