A consultant set up a Softphone connection to our VOIP system. The connection works fine except answering an incoming call replaces the current Salesforce tab instead of opening a new tab. In the Softphone layout "New browser window or tab" is selected. Salesforce Help tells me there is no support available for this feature.
Has anyone else run into this problem or found a work-around?
Lightning Console? Like Sales Console or Service Console? Where does that leave our many associates who only need platform licenses? We have not been able to fully migrate to Lightning specifically because of this issue - where parity with Classic was not achieved. Can console applications be created that do not leverage Cases/Opportunities/etc.? If we need to build a new "Lightning Console App" that can be used by platform licenses then that's something we will consider But I was of the understanding that by their very nature, lightning console applications leveraged either Sales Console or Service Console. Please advise. THanks.
