Skip to main content

Hello,

I created an approval process on the opportunity and I am running into this issue. So  When a record gets approved I have it setup that the record gets unlocked pending approval. the record does lock when the approval process is submitted and the submitter get to choose their delegated approver. So in some case after a record is approved it is still giving this error message for users: This record is locked, please contact your administrator. This shouldn't be happening. Upon more investigating when I go to the OPP related list under approval history the approval request shows pending even tho it was verified and approved. So I have to approve each one that comes in. Can anyone help??  

3 Antworten
  1. 23. Sept. 2021, 07:48

    @Eric Pulliam - Hi Eric, having the same exact issue here. Found that if I de-activate the process and re-activate it, it releases the record, but can't possibly do that every time a record goes through this process. Have you found a solution?

    Thanks.

0/9000