I've had it work previously but is not currently working. I've successfully set up the a web-to-case form on my company's website. When a case is made from a customer using this form we did receive an email notification. We have not received that notification since 11/3/21. I can't seem to find out what went wrong. The email is not in the html of the web-to-case form and i've been told it shouldn't need to be in there. Does anyone have experience with this and or know where to fix this? I don't want my team to lack in helping our customers due to not receiving notifications for new cases. #Web-to-Case
For some reason the option to email wasn't checked. I had to add an email template for it to be checked and that has activated, I confirmed by making a test case from web-to-case. I'll have to make a new email template that gets sent to our customer success team. Thank you for the help.
